Terms & Conditions

Introduction

This policy explains how we, Flavory, use the personal information you provide to us when using our service, including but not limited to our website and mobile applications (jointly referred to as the “Website”). Please read this Privacy Policy carefully before using our services. By visiting and/or ordering services on this Website, you agree and, where required, consent to the collection, use and transfer of your information as set out in this policy.

What information do we collect about you?

We collect personal information from you when you order goods or services from us or use our Website. We also collect information when you complete any customer survey. Website usage information may also be collected using cookies (as defined below).
Flavory will collect information that personally identifies you and/or your location (such as your name, email address, home address, telephone number, or geolocation) only when you voluntarily provide it to us.

We collect this information exclusively to carry out the functions offered on the Website and to provide you with offers and information about Flavory and other services we think you may be interested in.
We might collect this information through:

  • online food ordering

  • participation in competitions

  • newsletter subscriptions

  • creating a user account

  • contact messages or other correspondence

  • or through advertising, research, and direct marketing.

We do not collect sensitive information about you.

Cookies

Some of the information we collect does not personally identify you but helps us understand how the Website is used so that we can improve your experience.

We may obtain this information through cookies — small data files stored on your device that recognize it and allow it to “remember” your preferences. Cookies do not contain personal data, and Flavory can only access your personal information if you provide it directly.

We may collect technical information from your mobile device, such as:

  • location data

  • device characteristics, connection type, and IP address

  • mobile payment methods

  • interactions with NFC tags, QR codes, or mobile vouchers.

Your browser or device should allow you to refuse cookies if you wish. For more information about cookies, visit www.allaboutcookies.org.

Storage and security of your personal information

Flavory will use all reasonable efforts to keep your personal information secure and protect it from misuse, interference, loss, or unauthorized access, modification, or disclosure.
We will destroy any personal information we no longer require under this Privacy Policy.

Due to the nature of the internet, Flavory cannot guarantee the complete security of your data during transmission or storage, and you acknowledge that you provide your information at your own risk.
Please contact us immediately if you believe your data has been misused in connection with the Website.

How will we use the information we collect from you?

You consent to Flavory collecting and using your personal information to process and deliver orders placed through the Website and to provide related services.

You expressly consent to Flavory disclosing your personal information (including name, email, address, and phone number) to delivery riders handling your order.

You also consent to Flavory using your personal information for advertising and direct marketing to inform you about our Website, products, and services.

Flavory may disclose your personal information to third parties engaged by Flavory to:

  • process payments

  • send communications or promotional materials

  • perform research, statistical analysis, marketing, and debt collection.

If you wish to unsubscribe from marketing communications or prevent us from sharing your information with third parties, please email info@flavory.dk.
We will comply with your request within a reasonable timeframe. Note that withdrawing consent may limit our ability to provide certain services.

Flavory reserves the right to disclose your personal information if required by law or necessary to protect the rights, property, or safety of Flavory or others.
If Flavory is sold or merges with another company, your personal information may be transferred to the new entity.

Access to your information

Flavory strives to ensure that all personal information it holds is accurate, complete, and up to date.
You may contact us to request access to, correction of, or deletion of your personal information.

Email info@flavory.dk if you wish to receive a copy of your data or have it deleted.
Deleting your account will not automatically delete your personal information; please request deletion explicitly if desired.

Please note that deleting your data may prevent us from providing certain services.
Any legal requirements to retain records will take precedence over deletion requests.
We may ask you to verify your identity before disclosing any personal information.

Changes to our Privacy Policy

Flavory reserves the right to modify this Privacy Policy at any time.
Changes will be published on the Website and, where appropriate, communicated via email.

Other Websites

Our Website may contain links to other websites. This Privacy Policy applies only to Flavory’s Website.
We encourage you to read the privacy policies of any other websites you visit.

Contact

All comments, queries, and requests regarding our use of your information are welcome and should be sent to:
📩 info@flavory.dk